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NIBM QUESTION PAPERS
Elective
– E-Commerce
With a host of successful online merchants driving the category, web-only
is still poised for extraordinary growth in the years to come. But in the
current economic climate, only the stronger contenders, namely those who
understand their customers’ changing needs, will continue to thrive. Consumers
now increasingly call for providers and products they can trust. They favor
established goods, look for tangible deals and incentives, and spend more time
on online research and purchase decisions than ever before. The challenge for
web-only merchants will be to adapt to these changing needs.
Leveraging your insights into online consumer behavior, design and
technology, how will you make sure your web-only presence inspires trust,
streamlines customer decision processes, and ensures long term user loyalty to
build a business that is tailored to current requirements, yet easily adaptable
to dynamically changing conditions?
Elective –
Training & Development
Attracting the right candidates to apply for a job can be an expensive
process. It is even more expensive when done badly because when unsuitable
candidates apply for a job, then the post may need to be re-advertised. Write a
detailed case study to overcome the problem.
Elective-
Industrial Relations Management
Mr. A is a habitual absentee and remains absent without any intimation
and proper sanction of leave. His absentee records show that he remained absent
from his duties without proper sanction of leave for 96 days during the last
one year. He was advised number of times to improve his attendance but despite
verbal advises and assurance given to him, he has not shown any improvement in
his attendance. Habitual absence on the part of an employee is major misconduct
under Standing orders of the Company. As an IRO officer of the company you have
to issue him a charge-sheet for ‘Habitual Absence.’ Please draft the charge
sheet to be issued to the concerned employee.
Elective –
Healthcare & Hospital Management
Running a healthcare plan for thousands of employees requires competent administration, excellence in case management, and a solid network of doctors, hospitals and health providers. When your company doesn’t have an adequate medical program in place, costs can escalate along with increased employee sick time and lowered productivity. Through case study illustrate how International centralized oversight, management and reporting for a client’s healthcare management program will bring in considerable efficiencies.
Production
Management
The GM (Works) has problems with manufacturing budgets, meeting cost
reduction targets, and dealing with new products manufacturing schedules. When
an in depth interview (non-directive type) was conducted between the GM (Works)
and the Chairman of the Company, the GM (Works) explained that many things are
happening in the Company about which he is ignorant, particularly the
preparation, new product integration, etc. He agrees to the view that the
Company is interested in high-growth and high-profit, but he has never been
given an opportunity to review his own scheme of things and explain to the top
management. The production culture of the company has never been assessed
whereas the stringent rules are being directed by the finance and personnel
departments. And sometimes, show cause notices are being served to supervisors
and senior employees. The Company is introducing new products without assessing
the capability of the manufacturing system and the resources.
(a) Under the above situation,
if you are asked to work as a consultant to show the perspectives
to the Board of Management, what action plans would you suggest?
(b) Does Business Process
Re-engineering (BPR) help in situations like these?
Elective –
Organizational Behavior
Discuss communication (channels, barriers, etc.) and leadership (behavioral perspective, contingency perspective, etc.) and how the leader’s lack of understanding of these subjects lead to negative outcomes in an organizations .Attempt at a cultural change and re-engineering.
Elective – BPO
Management
It is apparent that emerging technologies and economic activity continue
to change the face of BPO. Business process outsourcing manages to drive a
range of efficiencies in a number of different types of organizations. A
wide variety of organizations will continue to benefit from BPO in these
austere times which can also support a collaborative approach to contract
negotiations. Write on a success story of any BPO company.
What practical techniques you will adopt for researching customer
service activities for home appliances?
If you are owner of a jewelry shop, what sales contest will you undertake
for selling your product offering incentives in the form of prices or awards or
campaign for contest prizes such as cash awards, merchandise prizes, travel or
privilege awards?
How probable consequences of a protracted price war can be avoided?
Give examples of two industries making bath soaps. What consequences you
foresee if such price wars are not avoided on time?
What practical techniques you will adopt for researching customer service
activities for home appliances?
What makes you unique by positioning advantage if you are concerned with
a business of selling gift articles?
How will you manage operations processes of your firm by introducing
robots in place of human and then achieving customer demands with less
financial burden?
If you intend to ship perishable items for export, what will be your
packing and labeling procedures for your shipment? Highlight your answer
regarding loading and unloading dock, how and when payments will be made
inclusive of all shipping procedures?
Organizational Leadership and Supervision is a highly individualized,
practical and people oriented approach to practice of supervision. If you are a
business man of a dealing in leather products, what will be your supervision
strategy to increase sales of your product in the market?
As an Advertisement Manager of a National Daily, how will you plan your
advertising inclusive of the budget and marketing programme to compete with
other dailies to emerge successful? (Take an example of any daily of your
choice).
Customers want efficient, accurate responses to their enquiries. How can
you or will you provide them with the high quality service that they expect, as
well as your need to control costs at the same time. How are you going to
provide your sales and customer service staff with the right customer
information, in the right place, at the right time? (Take an example of any
Telecom Service provider to substantiate your answer).
Retail management : As a retail manager how will you achieve business by
decision making focused on price offer and demand pressure from customers on
availability of the product? Examine the strategy you will adapt on retail
chain business. (BigBazar)
Logistics & Supply chain Management How will you choose a location as
a bet on your future of your business, anticipating where future customers will
be located in order to adequately service their needs? (Choose a suitable
supply chain in your locality to justify your answer).
Materials
Management
What will be your strategy of stores building if you are involved in
business for import-export of sea food items?
What Is Fund Statement: Its purpose Sources and application of Fund
Statement.
Prepare a Funds Statement showing the increase or decrease in working
capital of an ancillary unit near your place of residence.
If you are the marketing manager of Titan quarts Bangalore, what are the
steps you will taken to avoid the marketing myopia.
Suppose you are the production manager of a large factory manufacturing
tyres for different types of vehicles. Describe elaborately with illustrations
how you will do Materials Requirements Planning for the utmost benefit of the
company
Which are the points you will keep in mind for recruiting new personnel
into your organization if you are the H.R manager of a footwear manufacturing
company?
Customers want efficient, accurate responses to their equerries. How can
you or will you provide them with high quality service that they expect, as
well as your need to control costs at the same time.
How are you going to provide your sales and customer service staff with
the right customer information, in the right place at the right time/Take an
example of any Telecom Service Provider to substantiate your answer.
As an Hrd manager what steps you will initiate before dismissing workmen
found guilty of misconduct where there is a presence of a strong employee
union.
What is Gross Margins? How will you successfully Manage it for the
benefit of the retail outlets for which you are the chief Manager?
Imagine yourself as the Operations Manager of MRF, Chennai. How will you
control the overall productivity and factorial productivity and which are the
factors that influence productivity that you will keep in mind. Illustrate with
real situations.
Explain the modalities of marketing and customer relations if you are to
succeed as a marketing manager in a firm
Imagine yourself as the Sales Manager of a firm selling consumer
products, which are the theories of selling which you will apply in boosting
the sales. Substantiate with examples.
Elective-
Industrial Safety Engineering
In a manufacturing plant of a global automotive company with headquarters
in Pune, a large number of engineering activities are carried out in a wide
range of areas. These activities include design, production of parts, assembly,
testing, and quality assurance. Many of the manufacturing processes in the
plant are performed using automated technologies and equipment. People also
perform some of the manufacturing tasks and the plant employs over 400 workers.
The decision on whether people or machines will be used for a particular task
is dependent on many factors, including costs, time, quality and worker health
and safety.
The plant considered here produces a many parts for vehicles and
assembles them. Among the parts produced are engine materials and parts, pumps,
fans, some exterior parts, and electronics components. The plant normally
operates three shifts per day and has production lines including machining
equipment, conveyers and overhead cranes, punch presses, and paint-spray
booths.
The plant utilizes electricity and natural gas extensively.
A number of workers at the plant have over the last six months been
subject to several different health problems. The following information has
been received by the head engineer at the plant.
1.
a) In an assembly area that was
installed recently, workers have to bend to the ground throughout the day to
attach several small parts onto a large and heavy vehicle component. Some
workers have begun to develop lower back pain, likely due to the repetitive
bending. The problem has become so severe for one of the workers that he has
been told by his doctor to stay off work for two weeks so his back can recover.
The manufacturing engineers who designed the assembly operation had wanted to
use an automated system, but that option was deemed not to be economic. So they
used a manual operation, but did not take into account industrial ergonomics,
as they had no expertise in that discipline.
2.
b) An increased incidence of
respiratory illnesses has been reported over the last month by workers
operating near the paint-spray booths. Many of the substances used in the
booths (paints, solvents, etc.) are known to be causes of the observed
respiratory illnesses. But the workers are not supposed to come into contact
with any of the substances because the paint-spray booths are designed to
ensure that all materials exit the plant through a high capacity ventilation
system and that no materials can leak back into the plant. No tests had been
carried out on the ventilation system, or on the air quality around the paint
spray booths, so it is uncertain whether or not there have been any leaks into
the plant from the paint-spray booths.
3.
c) In an area of the plant where metal
cutting occurs and workers use protective eyewear, workers have reported minor
eye injuries. The area in question is one where it is common knowledge that the
workers do not routinely use the protective eyewear. It is often observed to be
hanging on nearby hooks or to be loosely hanging around the necks of workers.
Workers complain that they find the protective eyewear uncomfortable and do not
think it is needed or important. The plant manager knows of this behavior but
overlooks it, since enforcing the use of the protective eyewear seems may make
the workers unhappy and, consequently, less productive. That, he feels, could
render the plant non-competitive.
Discuss:
1.
a)How would you go about investigating
the causes of the observed health problems?
2.
b) What are the unsafe conditions and
acts in the plant?
3.
c) Which of the unsafe conditions and
acts identified in part b are (1) of a technical nature, or (2) related to
human behavior or management?
4.
d) What are some steps can be taken to
rectify the health problems observed?
5.
e) Should the head engineer Endeavour
to rectify the health problems on her own, or should she report the problems to
the plant manager beforehand? The head engineer is not sure if she will receive
the support of the plant manager in rectifying the problems; what should she do
if support is not provided?
6.
f) Do you feel that some of the health
problems that have occurred are due to worker health and safety being unduly
compromised to allow the plant to be more productive or profitable?
Elective – Port
and shipping management
For establishing a new port with the goal of creating a world-class port
in India and indeed, it clearly has an edge over other Indian ports with
respect to both infrastructure and performance. However, it suffers from some
of the inherent drawbacks ailing the Indian port sector that can prevent it
from achieving world standards in port efficiency. As the most modern among
Indian ports, and also the one with the least labor problems, the natural
choice as a test case in privatization of port operations. Discuss the key
reforms needed for establishing such a port, w.r.t. their formulation and
implementation. The process must be designed and optimally sequenced with
active participation of a wide range of actors and capability to enhance
efficiency of the public terminal through the introduction of intra-port
competition and must succeed in earning the distinction of being the world
largest container port.
WE PROVIDE CASE
STUDY ANSWERS, ASSIGNMENT SOLUTIONS, PROJECT REPORTS
AND THESIS
ARAVIND - 09901366442 – 09902787224
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